We are so confident in our services and support that we are willing to back it up with a powerful guarantee that no other IT support company would dare to make: We will refund 100% of the money you’ve paid us with no questions asked if in the first 30 days you are not 100% satisfied with our service or your decision to partner with Impaq. You deserve complete satisfaction with our products and services and we will do whatever it takes to make you happy. No hassles, no problems.

We are more than just IT guys – we’re business owners, too, and we understand what you are going through. We listen to you explain your concerns and how they are affecting your business and then we will make recommendations to help you resolve your concerns. We work with you as a team to achieve your goals.

For your business and ours to build a successful partnership, we must be able to understand each other. You’ll get the clear answers to your computer and IT support questions that you deserve – in plain English. We will recommend options for accomplishing your objectives and will answer your questions in terms that you can understand. We won’t use “geek speak.”

You should not have to wait around all day for your computer to be repaired. We understand how important your computer and computer network are to you; that is why we offer our remote computer support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a specialist to perform the work onsite – it’s that easy!

For small businesses, it can be difficult to budget variable expenses. That is why Impaq’s service plans are a fixed priced. You know exactly what to expect with no surprises, which makes budgeting for IT expenses painless.

Most IT support companies react to emergencies, but many computer issues can be predicted and, in fact, prevented. As a Impaq client, you will have peace of mind knowing that we are performing routine, proactive maintenance measures so that potential problems are resolved BEFORE they become an emergency; in fact, many issues will be resolved before you are even aware that there is a problem.

No longer do you have to deal with separate vendors for each technology issue! With Impaq, you simply provide us with the contact details for your Internet provider, copier company, printer company, phone vendor, industry-specific software vendors, and any other technology-related vendors you may have. Now, when you have a problem with one of those providers, call us and we will work with the vendor to get the issue resolved. We own the issue and will cut through the red tape – saving you time and money!

Impaq works hard to maintain client loyalty and satisfaction. When you read what our clients have to say about us, you’ll see recurring comments of top-quality customer service, quick response times and going above and beyond the industry standard.